What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We use certain monitoring and tracking technologies ( such as cookies, pixels etc). These technologies are used in order to maintain and provide services on an ongoing basis and in order to provide our visitors with a better experience.
Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by us, and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.
How can our site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please send us mail to: .
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at .
What information do we collect?
When you sign up for a membership with Priority1Fitness you are required to sign a contract which asks you to fill in your personal information. Examples include but are not limited to a name, photo, email address, bank details, medical information, or a computer IP address. These are collected alongside with your payment details (card details).
Upon signing up for a membership you are required to fill in a PAR-Q for health and safety reasons and this is stored for a period of 5 years.
Priority1Fitness stores your email address and use it to keep you up to date with our latest news and promotions if you agree to receive it.
The reason we collect this data is to be able to provide you with the membership services and to collect monthly payments.
Who have access to your data?
Only staff at Priority1Fitness and ClubRight membership management has any access to your data. The reason for that is to provide you with the service you are signed up for with us.
You have the right at any time to:
access your data, you can request to view your data at any time
rectification: if your data is incorrect or incomplete
be forgotten: you can request a removal of your data in specific circumstances (e.g. end of your membership). Priority1Fitness will delete you from members. Data will still be subject to 7 years contract terms
restrict processing: under certain circumstances, you can block the processing of your personal data. If you request to restrict the processing of your personal data, your data no longer will be processed. Information will still be held up to the contract terms
data portability: you can get your data for your own use anywhere you like. Priority1Fitness can export this data for our own members
object: you can object to the use of your personal data for most purposes. In this case, your data will no longer be used for any purpose however it might still be accessible dependant on the nature of the request
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org.
1. If you feel unwell or have tested positive for coronavirus, do not attend gym and follow government guidelines on isolating for the minimum period of time, and only return after this minimum period if you are feeling well again.
2. Please use hand sanitizer on arrival and wash your hands with soap and water
3. We have increased cleaning measures at the gym and we are working hard to ensure our facility and equipment are spotless clean for you.
4. You will find sanitizing spray and paper towel available for you to use it - please wipe down any equipment once you have used it.
5. We are currently able to run classes for 6 members at the time so we can follow 2m rule as per government guidelines.
6. Please be patient with us and other members during this time - we are in this together. Let's keep each other safe and if you are not happy with anything let us know .